Terms & Conditions

AGREEMENT

By placing a reservation with Torrey Pines Town Car you acknowledge and expressly agree to the following policies, terms and conditions contained herein. All references made as “we” under these Terms and Conditions shall be referring to Torrey Pines Town Car.

RATES

All rates are subject to change at our discretion. The current updated list of rates posted on our website would be applicable to you while booking the reservation.

SERVICE FEE

A one time 20% service charge will be added to the final rate. The service charge includes a 15% chauffeur gratuity for your convenience, administrative fees, gas surcharges, parking fees, tolls, etc.

AIRPORT TRANSFERS WAIT TIME

We monitor all inbound flights whenever possible and hence, there is no wait time charge for transfers from the airport.

NON-AIRPORT TRANSFERS WAIT TIME

We offer our clients a 10 minute “grace period” for all pickups that are not from the airport. Once the “grace period” has elapsed, wait-time will be charged at $10.00 per 10 minute increments for the first 20 minutes of “wait-time”. Any “wait-time” that exceeds the 20 minutes, will be charged by our prevailing hourly rate based on the vehicle reserved. Our hourly rates range from $55-$95 per hour during non-peak times.

STOPS

All stops must be pre-arranged and approved in advance before pick up occurs. There is a $20.00 fee per en-route stops as well as wait time at the en-route stop that exceeds 10 minutes. Additional fees apply for non en-route stops.

AFTER HOURS PICK-UPS

Late night pick-ups (airport excluded) between the hours of 11:45 PM – 3:45 AM are subject to a $15.00 surcharge.

CONFIRMATIONS AND MODIFICATIONS TO RESERVATION (s)

A confirmation email message is generated by our computer system. It is the booking contact(s) and or the traveler’s responsibility to review the confirmation information for accuracy.

If there are any changes to your reservation (excluding cancellations) you are required to inform us at least 4 hours prior to the scheduled pick up time so we can confirm the change and send you via email a modified email confirmation. If a reservation change cannot be accommodated, the reservation will be cancelled and is subject to a full charge.

CANCELLATIONS

We have a separate cancellation policy for specific vehicles. Listed below apply ONLY to the following vehicle types.

CANCELLATION AND “NO SHOW”  FOR Sedans, Vans and SUVs.

A 24 hour email cancellation notice prior to the scheduled pickup time is required. Failure to cancel in time will result in a charge of the full charter. To confirm your reservation has been cancelled, a cancellation confirmation will be sent to you from us via email.

If you cannot locate your chauffeur, call (619) 715-6767 immediately to avoid a “No Show” charge. Failure to meet the chauffeur at the designated meeting area will result in a “No Show” charge. A “No Show” charge is the full amount of the reservation as shown on your confirmation email.

CONDUCT OF PASSENGERS

We reserve the right to refuse to transport persons under the influence of liquor, drugs or who are or are likely to become objectionable to other persons. In case of misconduct by the client or party of the client,  our chauffeur has the right to terminate the charter without any refunds. Smoking is not permitted in any of the vehicles. Drug use is prohibited by law. It is illegal to stand through the sunroof of any vehicle. Any fines incurred due to the actions of the client or the client’s party members will be charged to the client’s credit card on file once the fine is received by us.

VEHICLE DAMAGE/CLEANING

Client shall hold us harmless and indemnify us from any personal or material damage, loss, injury, etc. arising from the conduct of his/her party. Client is responsible without exceptions for any and all repairs / cleaning (plus all downtime) resulting from acts of the client or client’s party including but not limited to burns, vomit/sickness, drink spillage, upholstery tears, etc. For Sedans, SUVs and Vans client will be charged a minimum of $300 for any repairs or cleaning which would be the sanitation fee. A minimum fee of $250 would be charged for each carpet or seat that is damaged, torned, burned, etc. For coaches, mini coaches, stretch limousines and party buses, a fee of $450 would be charged for each carpet or seat damaged, burned, torn, etc. and the sanitation fee would be $500. The client shall undertake full financial responsibility for any damages to the vehicle caused by the client or any members of client’s party during the duration of the rental. Client also agrees that the passenger capacity of vehicle provided  shall not exceed the seating capacity

LIABILITY

We will not be responsible for delays caused by road or traffic conditions, weather, mechanical failure, unsafe road conditions such as accidents, road closures or any other conditions beyond our control. In case of a delay caused by a mechanical breakdown of the vehicle, we will make up the lost time at a mutually agreed date and time with the client. We shall not bear any financial liability and no client shall claim any damages from us for delays caused by reasons beyond our control. Any expenses arising as a result of delayed departure or arrival times, including missed flights or travel connections, are the sole responsibility of the client.

LOST OR DAMAGED ITEMS

We are not responsible for lost or damaged item(s) left in our vehicles. You can contact our office to report a lost item, we will make every effort to locate lost property. If an item is requested to be returned we reserve the right to charge full travel rate or shipping fee for delivering the found item(s).

BUSINESS PARTNER SERVICE POLICY

At times we use at our own discretion, business partners to provide transportation services for our clients. Business partners shall follow these Terms and Conditions for providing the service.

 

Privacy Notice

This privacy notice discloses the privacy practices for (www.torreypinestowncar.com). This privacy notice applies solely to
information collected by this website. It will notify you of the following:

1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any. Change/correct any data we have about you. Have us delete any data we have about you. Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 619 715-6767 or in writing at info@torreypinestowncar.com

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