AGREEMENT
By placing a reservation with Torrey Pines Town Car you acknowledge and expressly agree to the following policies, terms and conditions.
RATES
These are our online rates only. All rates are subject to change at our discretion.
SERVICE FEE
A one time 20% Service Fee will be added to the final rate. The service fee includes chauffeur’s gratuity,booking fee, gas surcharges, parking fees, tolls, etc.
AIRPORT WAIT TIME
There is no wait time charge for Airport Pick ups.
NON-AIRPORT TRANSFERS WAIT TIME
We offer our clients a 10 minute grace period for all pick-ups. Once the grace period has elapsed, wait time will be charged at $10.00 per 10 minute increments for the first 30 minutes of wait-time. Any wait time that exceeds 30 minutes, will be charged by 1 hour increments. Our hourly rate is $55.00 an hour for our sedan town cars and $75.00 an hour for our SUVs during non-peak times.
STOPS
All stops must be pre-arranged before pick-up occurs. There is a $20.00 fee per en route stop.
AFTER HOURS PICK-UPS
Late night pick-ups between the hours of 12:00AM and 3:45AM are subject to a $15.00 surcharge.
CHANGES TO RESERVATION
We ask that you inform us of any changes to your reservation 4 hours prior to the pick-up time. If a reservation change cannot be accommodated, the reservation will be cancelled and the full reservation fee may be charged.
CANCELLATION OR “NO SHOW”
Torrey Pines Town Car requires that cancellations are received by telephone or email no less than 24 hours prior to the scheduled pick-up time. Failure to cancel in time will result in a charge of the full charter. If you cannot locate your pick-up vehicle, call (619) 715-6767 to avoid a “No Show Fee”. Failure to meet the chauffeur at the designated meeting area will result in a “No Show Charge”.
CONDUCT OF PASSENGERS
Torrey Pines Town Car reserves the right to refuse to transport persons under the influence of intoxicating liquor or drugs, or who are, or are likely to become, objectionable to other persons. In case of misconduct by the client or party of the client, Torrey Pines Town Car’s chauffeur has the right to terminate the charter without any refunds.
VEHICLE DAMAGE/CLEANING
Client holds Torrey Pines Town Car harmless and not liable for any personal or material damages arising from the conduct of his/her party.
Smoking is not permitted in our vehicles. Client is responsible without exceptions for any and all repairs / cleaning (plus all downtime) resulting from acts of the client or client’s party. Including but not limited to burns, vomit/sickness, drink spillage, upholstery tears, etc. Client will be charged a minimum of $300 for any repairs or cleaning.
Client agrees that the passenger capacity of vehicle provided shall not be exceeded.
LIMITATIONS OF LIABILITY
Torrey Pines Town Car will not be responsible for delays caused by road or traffic conditions, weather, mechanical failure or any other conditions beyond our control. Any expenses arising as a result of delayed departure or arrival times, including missed flights or travel connections, are the sole responsibility of the client.
LOST OR DAMAGED ITEMS
Torrey Pines Town Car is not responsible for lost or damaged item(s) left in the vehicle. We make every effort to locate property that has been left in our vehicle. Torrey Pines Town Car reserves the right to charge full travel rate fee for delivering found item(s).
BUSINESS PARTNER SERVICE POLICY
Torrey Pines Town Car uses, at its own discretion, business partners to provide transportation services for our clients.
Privacy Notice
This privacy notice discloses the privacy practices for (www.torreypinestowncar.com). This privacy notice applies solely to
information collected by this web site. It will notify you of the following:
1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your
information.
4. How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
See what data we have about you, if any. Change/correct any data we have about you. Have us delete any data we have about you. Express any concern you have about our use of your data. Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or Customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 619 715-6767
